Whatever the problem you are working on happens to be, you know how important it is. You've seen the consequences; and, to the extent possible, you don't want to see them anymore. But how can you convince other people of the problem's importance? That's where collecting information about the problem comes in. 8.5" x 11", 11 pages, DS, color pages 4, 5, 6, 7, 10, single staple upper left, 24#.